HIMANISH MAJI

Senior IT Project Manager | Certified Scrum Master (CSM) | Service Delivery Manager | GenAI & Agentic AI Integrator

India | +91 74393 00321 | thisishimanish@gmail.com | LinkedIn: linkedin.com/in/himanishmaji02126117b

PROFESSIONAL SUMMARY

· IT Project & Program Management: Senior Project Manager with 25+ years of experience directing multi-project portfolios and large-scale digital transformations across BFSI, Retail, Telecom, and Healthcare domains. Proven track record of optimizing program costs, mitigating delivery risks, and effectively partnering with C-suite leaders across the UK and India.

· Agile Leadership & Scrum Mastery: Agile Transformation Leader skilled at bridging the gap between business requirements and technical execution. Consistently accelerates time-to-market by coaching cross-functional technical teams and leading end-to-end delivery in highly regulated environments.

· IT Service Delivery Excellence: Service Delivery Leader with deep expertise in enterprise security, regulatory compliance initiatives, and continuous process optimization. Ensures high service availability and strict release adherence by strictly governing ITIL-aligned processes.

· AI & Data-Driven Delivery: Forward-looking technology advocate driving modern IT program delivery through the practical application of Generative AI, Agentic AI, and Machine Learning. Leverages deep technical knowledge of Python, PyTorch, and Scikit-learn to champion data-driven decision-making and automated workflows.

CORE COMPETENCIES

· Project & Program Management: End-to-End SDLC, Scope Definition & Control, Budgeting & Cost Optimization, Risk & Issue Mitigation, Vendor Governance, C-Suite Stakeholder Management.

· Agile & Scrum Leadership: Certified Scrum Master (CSM), Agile Transformation, Servant Leadership, Sprint Planning & Retrospectives, Backlog Refinement, Cross-functional Team Coaching, Impediment Removal.

· IT Service Delivery (ITSM): ITIL Frameworks, SLA/OLA Compliance, Incident & Problem Management, Root Cause Analysis (RCA), Change Advisory Board (CAB) Leadership, Mean Time to Resolve (MTTR) Reduction.

· Technical & AI Integration: Generative AI & Agentic AI Implementation, RAG Architecture (LangChain), Python, Exploratory Data Analysis (EDA), Technical Architecture (HLD/LLD) Alignment.

AI, DATA SCIENCE & TECHNICAL IMPLEMENTATIONS

· Generative AI HR Application: Engineered a Retrieval-Augmented Generation (RAG) based HR application utilizing LangChain and the LangChain Expression Language (LCEL) architecture.

o Tech Stack: Python, LangChain, LCEL, ChromaDB, OpenAI/GPT 3.5 Turbo

· Autonomous Vehicle Object Detection & Safety Analysis: Developed an AI model using a deep learning framework to predict vehicle types and localize them using rectangular bounding boxes. Created a Convolutional Neural Network (CNN) architecture for object detection using image datasets. Performed in-depth Exploratory Data Analysis (EDA) on a dataset to analyze autopilot usage and its effect on road safety.

o Tech Stack: Python, PyTorch, OpenCV, Pandas, Matplotlib.

· Marketing Campaign Data Analysis: Conducted exploratory data analysis and hypothesis testing to understand factors influencing customer acquisition within a marketing mix. Executed missing value imputation, data cleaning, and generated heatmaps to illustrate variable correlations.

o Tech Stack: Python, Pandas, NumPy, Seaborn/Matplotlib, Scikit-learn, SciPy.

· Song Cohort Clustering: Performed cluster analysis and exploratory data analysis on a Spotify dataset to create cohorts of songs. Applied dimensionality reduction techniques and appropriate clustering algorithms to group songs based on audio features.

o Tech Stack: Python, Scikit-learn, PCA/t-SNE/UMAP, Spotify API.

PROFESSIONAL EXPERIENCE

Project Manager | Tata Consultancy Services (Client: Experian, UK) | January 2024 – October 2025

· Managed a large-scale security audit and regulatory compliance project, executing all phases of the project lifecycle to improve compliance maturity from 50% to 90% within six months.

· Defined and implemented security policies and controls across 300+ UK-based servers, achieving 100% adherence to new regulatory standards.

· Partnered with CTOs and senior leadership across 5+ business units to prioritize remediation and secure executive sponsorship and funding.

· Created detailed project plans, risk registers, and KPI dashboards, successfully reducing manual reporting effort by 15%.

· Served as the single point of accountability for audit readiness and compliance closure, closing 100% of critical audit findings within planned timelines.

· Tools: Jira, Confluence, ServiceNow (ITSM).

Project Manager & Service Delivery Manager | Tata Consultancy Services (Client: HDFC Life Insurance Company Limited, India) | January 2022 – December 2023

· Directed the end-to-end delivery of a major Customer Servicing (CSPS) initiative, facilitating cross-functional Agile ceremonies to accelerate deployment , which optimized workflows and increased end-user satisfaction by 15% through strict SLA enforcement .

· Governed ITIL-aligned Change and Release Management processes for 20 major enterprise deployments, maintaining 99.9% service availability with zero post-release P1 (critical) incidents.

· Managed the concurrent delivery of 15+ high-priority technical projects, overseeing resource allocation, timelines, and deliverables for each.

· Conducted rigorous risk assessments and implemented mitigation strategies, preventing 90%+ of identified risks from impacting project schedules or quality.

· Championed proactive Problem Management and Root Cause Analysis (RCA) workflows, mitigating 90%+ of underlying infrastructure risks and significantly reducing Mean Time to Resolve (MTTR) for recurring IT incidents.

· Tools: Jira, Confluence, Scrum / Agile frameworks, ServiceNow (ITSM), HP Quality Center.

Scrum Master and Project Manager | Tata Consultancy Services (Client: SBI Card, India) | January 2019 – December 2021

· Drove end-to-end technical delivery of digital initiatives, reducing time-to-market by 15%.

· Championed Agile adoption and Scrum implementation, resulting in a 30% increase in sprint velocity.

· Facilitated all Agile ceremonies with 100% team adoption.

· Coordinated monthly release cycles, achieving a 98% on-time release rate.

· Tools: Jira, Confluence, Scrum / Agile frameworks, ServiceNow(ITSM), HP Quality Center.

Technical Project Manager | Tata Consultancy Services (Client: BT Fleet, UK) | October 2017 – December 2018

· Oversaw concurrent delivery of 5+ web and mobile application projects in a fast-paced telecom environment.

· Elevated team productivity by 20% through mentoring and performance management.

· Controlled project scope and validated requirements, reducing mid-project scope changes by 15%.

· Streamlined the deployment and release process by automating environment setup, reducing manual configuration time by 4 hours per release cycle.

· Tools: Spring, JavaScript, HTML, CSS, SQL, Oracle, MS Project, HP Quality Center.

Technical Project Manager | Tata Consultancy Services (Client: Johnson & Johnson, UK) | June 2014 – September 2017

· Executed multiple healthcare technology projects, reducing post-production defects by 25% through improved QA processes.

· Optimized resource utilization by 10% and achieved a 95% project success rate.

· Coordinated a geographically dispersed team of 25+ developers and analysts across multiple locations maintaining a consistent delivery schedule.

· Instituted a centralized governance framework and weekly executive status reports, ensuring all stakeholders were updated and reducing required status meeting time by 30 minutes per week.

· Tools: Java, Spring, JavaScript, HTML, CSS, SQL, Oracle, MS Project, HP Quality Center.

Technical Lead and Software Developer | Tata Consultancy Services (Client: The Co-operative Group, UK formerly Somerfield Stores Ltd.,UK) | January 2001 – May 2014

· Spearheaded the design and development of an intranet system to identify store shelf gaps, directly contributing to a 30% revenue increase for the retail chain.

· Architected and designed the Order Schedule Manager system which reduced scheduling errors by 40% and cut order processing time by 2 hours for hundreds of stores.

· Engineered the design and implementation of a Point of Sale (POS) system, defining products, pricing, inventory, and store operations.

· Transitioned from a Developer role to leading a cross-functional team of 12 developers and analysts responsible for end-to-end technical deliveries.

· Authored BRS and HLD/LLD documents by facilitating dozens of stakeholder workshops, ensuring 100% alignment between business needs and technical architecture.

· Tech Stack: Java, Struts, JavaScript, HTML, CSS, SQL, T-SQL, Oracle, MS SQL Server, DB2 UDB.

EDUCATION

Bachelor of Engineering – Electrical Engineering

IIEST (Formerly Bengal Engineering College), Shibpur, West Bengal, India

CERTIFICATIONS

Certified ScrumMaster® (CSM) – Scrum Alliance

Professional Certificate Course in Generative AI and Machine Learning – IIT Kanpur (In Progress)

VOLUNTEERING

Program Coordinator, Tribal Community Development Program – Ranchi, Jharkhand | May 2013 – Present

TRAINING

The 7 Habits of Highly Effective People® – FranklinCovey